Step 1. Log out and log back in
If you are experiencing issues or errors when attempting to upload your file to your site, begin your troubleshooting process by logging out of your Kajabi account and logging back in. Still unable to upload your file? Move on to step 2.Step 2. Clear the web browser cache
Have you attempted to upload your file with a different browser? You may be experiencing a browser or caching issue. If you’ve been able to upload your file with a different browser, try clearing your browser cache. Clearing your web browser’s cache and cookies provides a “clean slate” for you. Your browser will be reset and you can try again with a fresh browsing setup. Read popular web browser guides on clearing your browser’s cache:- Using Google Chrome? Read Google’s Support Guide on Clearing Cache and Cookies.
- Using Safari? Read Apple’s Support Guide on Removing Stored Cookies and Data.
- Using Firefox? Read Mozilla’s Support Guide to delete browsing, search, and download history.
Note: When managing your browser’s settings to clear cache and cookies from your web browser, be sure to continue allowing third-party cookies to avoid experiencing the Login Page error.
Verify file size limits
Each upload type in Kajabi has a maximum file size:| Upload type | Maximum file size |
|---|---|
| Images | 5 MB |
| Videos | 4 GB |
| Audio | 4 GB |
| Documents and files | 500 MB |
| Downloadable attachments | 1 GB |
| Template ZIP files | 10 MB |
Compress your file
Compressing your files is a best practice when uploading images and videos onto your site. We recommend downloading Handbrake to compress your videos. Learn to compress files with Handbrake. There are many compression tools available. Research and find the tool that works best for your workflow.Still experiencing issues? Contact support.
If the issues you are experiencing when uploading your files persist, please provide the following information when reaching out to our support team:- What is the file size?
- Where are you uploading the file to? (i.e., Course Lesson, Landing Page, etc.)
- Where are you uploading the file from? (i.e., your computer, Google Drive, Dropbox, etc.)