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If you receive a rejection notice after you submit a Branded App to the App Store or Google Play, the expert team at Kajabi will review the issue and determine what action is needed to correct the problem and create a successful resubmission. If you added us as an account admin during the intake process, the Kajabi team should also see the rejection notice and reach out to you via email with next steps. If you don’t receive a follow-up email from Kajabi, click here to submit our help request form.

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Submitting a help request

On the form:
  1. Choose Branded App Issues as the support category
  2. Enter the email address and a brief summary of the request
  3. Use the “What best describes your request?” dropdown menu to indicate if you’re reporting a rejection from Apple or Google
  4. Provide the full rejection information Apple or Google sent you along with any screenshots they included
  5. Click Submit to send the help request
CX Form for Branded App The request will be routed to the appropriate support team. We’ll look into the issue and reach out to you with next steps.
Note: For the fastest assistance with this issue, please use the procedure above to submit the help request. You can alternatively access the support form by clicking Help & Feedback at the lower left of the Kajabi dashboard and selecting Send us an email, or by clicking Submit a Request on the Kajabi Help Center.