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Website verification is a common issue with Google Developer accounts when the connected site is not verified. To resolve this, you need to add the TXT record provided by Google to the organization’s DNS settings.

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Google Play Console account

  1. Log into the Google Play Console account
If website verification is required for the Developer account, a notification will appear.
  1. Click the View Details button to proceed:
View Details notification You will be redirected to a page providing detailed instructions on how to complete the website verification process.
  1. Click the blue link labeled Learn More to access further guidance:
Learn More link You will be taken to a page where you can add a website property.
  1. Scroll down to find the option Add a new Property
  2. Then, under the first step, click the blue text link labeled Click Here to proceed
Add new property
  1. You will be redirected to Google Search Console where you will be prompted to select a property type
  2. Locate the designated field where you need to enter the custom domain

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Kajabi account

To enter the custom domain, you will need to open a web browser window or tab and log into the Kajabi account. Then, navigate to the Domain settings:
  1. Navigate to Settings from the Kajabi Dashboard:
Settings navigation
  1. Within the Settings menu and select Domain:
Domain settings Now, you will need to copy the custom domain:
  1. Identify the custom domain in the Domain settings
  2. Be sure to include “www” when copying the custom domain:
Copy domain

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Verify domain ownership via DNS record

  1. Paste the custom domain into the custom domain field:
Paste domain After entering the domain you can proceed to verification.
  1. Click Continue to initiate the domain verification process
A pop-up window will appear prompting you to verify domain ownership through a DNS record: DNS verification
  1. In the first step of the pop-up, select TXT from the dropdown menu
  2. Then, copy the TXT record provided in the third step for later use:
Copy TXT record

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If you manage domain settings in Kajabi

You will need to access the DNS Settings in Kajabi:
  1. Return to the Kajabi account
  2. Navigate to the Domain Settings
  3. Then, select DNS Settings:
DNS Settings
  1. Click + Custom Record
  2. Select TXT Record:
TXT Record Add the copied TXT Record by inputting the following details:
  • Name: ”@”
  • TXT Record Value: Paste the TXT record you copied from Google Search Console:
Add TXT details
  1. Click Add after entering the above details
  2. Navigate back to Google Search Console to the Verify domain ownership pop-up

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Verify website in Google Play Console

You will then need to return to the Google Play Console tab.
  1. Click Verify Website to proceed:
Verify Website After verification, you will be redirected to the Account Details page.
  1. Scroll down to the Organization Website section and confirm that the custom domain is listed
  2. Then, click Send Verification Request to finalize the process:
Send Verification Request
Note: While the verification process may often complete instantly, there are instances when an email will be sent to the Developer account email address requesting you to verify the domain from there. In such cases, you will need to return to Google Search Console and repeat the domain verification steps. This scenario is particularly common for custom domains that utilize Path B in Kajabi. Below is a sample email you may receive regarding this verification:Verification email

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Confirmation of website verification

Once the website is verified, a confirmation message will appear on the Account details page under the Organization Website section: Confirmation message Now you can return to the homepage of the Google Play Console. The notification for website verification should now be cleared, indicating successful verification.

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If domain settings are managed through a domain provider

After obtaining the TXT record, you will need to add the TXT record to the domain provider’s DNS Records.
Note: Refer to the domain provider’s help resources for adding TXT records.
  1. Navigate back to the Verify domain ownership via DNS record tab
  2. Click Verify:
Verify button Then follow the verification steps above to complete the process.