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Once the Branded App is built, you’ll receive an email notification from Kajabi letting you know it’s time to submit the app for review and publication. The steps below cover adding Kajabi as an admin, verifying reviewer notes, attaching the build file, and submitting the app.

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Add Kajabi as an account admin

First, grant the Kajabi team admin access to the App Store Connect account so we can help ensure that the app submission goes as smoothly as possible. To give the Kajabi team access to the account:
  1. Click this link to open the Users and Access page in App Store Connect: https://appstoreconnect.apple.com/access/users (If you’re not logged into the account, you’ll be prompted to log in).
  2. Click the blue + sign to add a user:
Add a New User.png A popup modal will appear with a New User input form.
  1. In the First Name field, input: Patrick
  2. In the Last Name field, input: MacDowell
  3. In the Email field, input: Agile.Server@oc-corpeng.com
  4. Under Roles, select the checkbox next to Admin
  5. Click the Invite button:
Complete New User Details.png

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Verify reviewer notes

Next, check and confirm that you’ve already added notes for the app reviewers to help the app pass the review process. If you’ve not yet completed this step, follow the guide on How to Add App Reviewer Notes for Apple and return here when you’ve finished adding the notes. To verify reviewer notes:
  1. Go to the main dashboard of the App Store Connect account.
  2. Click the My Apps icon:
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  1. Click the Branded App icon to open the app details:
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  1. Scroll down to the App Review Information section.
  2. Confirm that you’ve added the notes you were given by Kajabi during the intake process to the Notes input field:
Add Reviewer Notes.png If you’ve already added the notes, continue on to the next section. If the Notes box is empty, follow the guide on How to Add App Reviewer Notes for Apple and return here when you’ve finished adding the notes.

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Attach the app build file

After adding reviewer notes, attach the app build file to the app submission. To attach the build file:
  1. Scroll up to the Build section.
  2. If you don’t immediately see an Add Build button, click to expand the section.
  3. Click Add Build:
Build Step 1.png A popup modal will appear displaying a list of app build files.
  1. Select the build file with the largest build number and click Done. (The largest build number should be the first one in the list. It may be a different number than 17.):
Build Step 3.png The app build file will now appear in the Build section of the dashboard: Build Step 4.png

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Submit the app

Once the build file is attached, you can submit the app to the App Store for review. To submit the app to the App Store:
  1. Scroll up to the top of the page.
  2. Click Save at the top right.
  3. Click Add for Review:
3 - Save and Add For Review updated.png
  1. Click Submit to App Review at the top right:
4 When Apple approves the app, you’ll receive an email confirming that the app has been approved and published to the App Store.

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What if the app isn’t approved?

If you receive a rejection notice instead of an approval, the Kajabi team will review the issue. The expert team at Kajabi will determine what action is needed to correct the problem. Click here to submit our help request form and we’ll be in touch.