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Your customer’s email preferences control the receipt of marketing emails from your site. Marketing emails include all emails created in Kajabi that are sent to your customers i.e. Email Sequences, Email Broadcasts, and Event Emails.

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Update email preferences

  1. After your customer logs into their account, they must click their Avatar in the top-right corner of the page.
  2. Then, select Settings from the dropdown menu.
  3. Under Profile Settings, the customer can toggle on or off email preferences as desired:

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Email preference settings

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Product updates

Disabling product updates will unsubscribe your customer from Product Updates and Product Announcement notifications in their email inbox.

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Replies to posts and comments

Disabling this setting will unsubscribe your customer from receiving email notifications for replies to their posts or comments within a Product (Course, Coaching, Community, Podcast, or Newsletter).

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Community posts

Disabling this setting will unsubscribe your customers from receiving email notifications when a post is created in a legacy Community Product.

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Offers granted

Disabling this notification setting will unsubscribe your customer from receiving the marketing email, Offer Grant Email. Your Offer Grant Email is categorized as a bulk email. If your customers have unsubscribed from similar Offer Grant Emails from you in the past, they may not receive the Offer Grant Email. If you need additional assistance sending your Offer Grant Email to your customers, reach out to our support team.

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Products and promotions

Disabling this setting will unsubscribe your customer from all marketing emails. Your customer’s subscription status will be displayed as Manually Unsubscribed in your customer’s profile located in the Contacts tab. If your customer has unsubscribed from your marketing emails and wishes to re-subscribe, they can do so by enabling this email setting.