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Note: This feature is being released in phases to ensure stability across all accounts. If you do not see this improvement, then it has not been made available to your account yet. Check back at a later time to try the experience.
Kajabi has upgraded how Contact Search works behind the scenes, providing significantly faster search performance, especially for users with large contact lists. Here’s what you need to know about what’s changed, what you might notice, and why it matters for your business.

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What’s different

You might not see anything different, but you’ll feel it. Searches are now dramatically faster across the board:
  • For high-volume businesses: Contact searches that used to take 60 seconds or more to load will now load in under 1 second
  • For most Heroes: Expect contact search times to drop from around 0.7 seconds to just 0.1 seconds
  • Visual updates: When filtering your search, a few of the email filters that previously used the terminology “All time” have been changed to “Within the last year”

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A quick note on timing

With faster searches comes a small but important change to how the system loads your search results to provide the quickest and best response possible. What does that mean for you?
  • When a contact is updated—by filling out a form, making a purchase, getting tagged, updating a custom field, etc.—it can take up to ~10 seconds for that update to show in your search results
  • Most of the time, you won’t notice this delay. Sometimes, hitting search again a few seconds later will show the change
  • Occasionally, you might catch the update in real-time, depending on when the background refresh hits
Bottom line: If something looks off right after an update, try re-running the search. It’ll likely resolve right away.

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Search filter visual updates

Previously, when using the Contact filters to adjust your search, there was an option for “all time”. The “all-time” option has been changed to “365 days.” Why the change? Most email activity that impacts your deliverability or audience health happens in the first year. This update keeps your filters focused on the most relevant, recent data—so you can make smarter decisions faster. Behind the scenes, this also helps Kajabi improve search speed and reduce data load, which lays the groundwork for faster email performance and fewer system timeouts—especially as your contact list grows. The following filters will show 365 days:
  • Email Activity - Has hard bounced in the last year (Yes/No)
  • Marketing Status - Hard Bounced
  • Marketing Status - Marked Spam
  • Marketing Status - Manually Unsubscribed
  • Marketing Status - Opted Out
Search filter updates

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What else changed

  • Improved result relevance. Searches prioritize better matches. For example, searching “Anne” will surface Anne Smith before Maryanne Jones.
  • More results, smarter order. You may see more entries returned, but the most relevant ones will be listed first.

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Noticed something off

If a filter seems off or someone should rank higher in the results, let us know. The system is constantly being refined, and your feedback helps make it better for every Hero. Contact our support team.

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Why it matters

This update isn’t just about faster searches, even though that’s a huge win. It’s a foundational step toward smarter, more scalable contact management for Heroes at every stage of business. Less waiting. More doing.