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Note: The password reset link will expire after 6 hours and should be reset in a timely manner. However, if the password reset link has expired by the time your Customer clicks the link, simply repeat the steps to send a password reset link.

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Customer can’t log into a site

If your Customer forgets their login, they can click Forgot Password on the site login page and Kajabi will send a password reset link to their email inbox: Forgot Password on login page You can customize the Login Page to match your brand and language. If the user submits an email address matching the email address of a Customer in your Contacts tab, they will receive a reset password instructions email in their email inbox. Your customer can reset their password by clicking the link in the email: Password reset email
Tip: If your Customer is unable to locate the password reset email, advise them to double-check the spam or junk folder in their email account.

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Send password to customer email

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Manually send a password reset email to a Customer

  1. Open the Contacts tab from the Dashboard.
  2. Select the Customer’s name to open their Profile.
  3. Click Reset Password.
  4. Confirm by clicking Send email:
Note: Don’t see the Send Password option in your Admin account? This indicates that the Contact is not yet a Customer. Learn about the difference between a Contact and a Customer.
Your Customer will receive an email to reset their password containing the link to reset their password: Password reset email received

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Change a customer’s password

Provide your Customer with a temporary password to help them log in to your site. Your Customer can then change their password within their Account Settings. Learn how your Customer can update their account information.

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Manually create a password for a Customer

  1. Open the Contacts tab from the Dashboard.
  2. Select the Customer’s name to open their Profile.
  3. Click the … icon to open More Actions.
  4. Select Change Password.
  5. Enter the Customer’s temporary password.
  6. Click Save to apply:
Note: Don’t see the Change Password option in your Admin account? This indicates that the Contact is not yet a Customer. Learn about the difference between a Contact and a Customer.
After creating the Customer’s temporary password, send the Customer their temporary login information through your preferred form of communication.