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Duplicate contacts

Kajabi prevents the creation of duplicate contacts to help you keep an organized list. With Kajabi, email addresses are used to identify your contact. As long as contacts use the same email address when purchasing an Offer and/or submitting a Form their information will be housed within one contact account in your Contacts tab. However, if a contact uses different emails to purchase an Offer and/or submit a Form or has been added to your Contacts tab manually with a different email address, they may have multiple contact records on your site. If this is the case, you can search your Contacts tab by name to check if you have contacts that have subscribed or purchased with multiple email addresses. Understand the difference between Contacts, Customers, and Subscribers for more context.

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Search contacts by name

To search contacts by name:
  1. Open the Contacts tab from the Dashboard.
  2. Place your cursor in the search bar.
  3. Enter the name of your contact.
  4. Click Enter to apply:
Discovered duplicate contacts? Merge accounts for contacts with purchased Offers to consolidate records.