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Understanding how your members experience your Community helps you create a better environment for them. This page covers how members access the Community, what they see, and how notifications work.

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Access the Community

Your members access your Community through an Access Group. An Access Group is a product, so your members will access it through their library just like any other product. If they are part of multiple Access Groups, they will see all of them in the library, but it won’t matter which one they access the Community through.
Note: If you are trying to onboard members, you will need to send them to the Offer page before they can access the Community. Your website must be Active in order for members to access it.

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Community appearance for members

The Community looks almost identical to your Members, with a few key differences:
  • Members only see the content that is assigned to their Access Group(s). They never see content that belongs to an Access Group where they are not a member.
  • They do not see the Community Settings option.

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Member notifications

Your Members can control which notifications they receive, just like you can by going to Settings > Notifications. By default, your members receive in-app, email, and mobile push notifications for the following:
  • When someone mentions them or @everyone
  • When you post or update an announcement
  • When a meetup they RSVP’d to is starting
  • When you join the live room (you have the option to disable this when you join)
You can update the default notification functionality for your Community at Community Settings > Customization, and by toggling on or off Send email notifications to members.

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Email format

The emails come from your community name at noreply@communities.kajabimail.com and are not customizable at this time.

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Content from cancelled or deleted accounts

Content from members who have deleted their accounts displays by default in conversations and threads, maintaining conversational context. Posts remain visible, but with an indicator that the original author’s account was deleted, so other members can still understand the full conversation history.