Community Settings - Gamification

Community Gamification lets you build a flexible rewards system with levels, badges, and incentives that keep your Community members engaged. You can customize point values, assign titles, manage a Leaderboard, and even offer real-life prizes — all from your Community Settings. Members earn points by completing specific actions and receive titles based on parameters you define. Use Gamification to recognize active participants, encourage repeat engagement, and create a sense of progression within your Community. To access Community Gamification settings:

1. Open your Community and click the ellipsis icon next to the cover image.
2. Then, select Community Settings.
3. In the left sidebar, select Customization.
4. Then navigate to the Gamification section.

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Titles and badges

Titles serve as community recognition and can be customized based on member activity. Some example titles might be:

• Rising Contributor (500 points)
• Top Contributor (1,000 points)
• All-Star Contributor (2,000 points)

You can also assign custom titles such as VIP, Founder, Newbies, Top Member, Senior Manager, or level-based titles like “Apprentice” or “Expert.” Each title has:

• Conditions — Members must meet engagement milestones to unlock them
• Rewards — Each title comes with at least a digital badge associated with it

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Earn badges

Badges are digital rewards tied to titles and specific achievements. Members can earn badges by completing activities such as:

• Making posts or comments
• Completing courses, lessons, or quizzes
• Attending live events or meetups
• Participating in challenges

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Grant badges manually

As an admin, you can grant a badge to a member manually — giving you the flexibility to celebrate members for reasons beyond automated achievements.

1. Click into a member’s profile within your Community. Scroll to the Titles section and click Grant Badge:
2. Select the badge you want to give to the member and click Grant.

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Where members see titles and badges

• Profile page — Displays earned titles, total points, and unlocked badges
• Feed (posts, comments, replies) — Shows the most recently earned title next to a member’s name
• Chat messages — Displays the latest badge for easy recognition
• Email — Members receive an email when they earn a title or badge
• Notifications — Members receive an in-app notification when they earn a title or badge

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Points system

The points system tracks engagement and participation. By default, Community members earn points for various actions, but you can fully customize the point values based on your preferences. The default Leaderboard tracks points using the following system: You can toggle the points system on or off and customize the name of points (e.g., “Karma” instead of “Points”).

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Add real-life prizes as custom fields

You can offer real-life (IRL) prizes to reward engagement, such as:

• Promo codes (e.g., discounts for products or services)
• Physical merchandise (e.g., community swag, books)
• Exclusive content (e.g., special access to premium content)

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Leaderboard

The Leaderboard ranks members based on their accumulated points and is available on mobile and web. It gives you a quick snapshot of who is most actively participating in your Community — use it to recognize top contributors, encourage engagement, and keep members motivated. The Leaderboard can display:

• 7-day, 30-day, or all-time rankings
• Titles and earned badges
• Sorting based on activity level

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View the Leaderboard

To view your Community Leaderboard on the web app:

1. Click the Leaderboard tab in the left sidebar.
2. View your Community’s Weekly, Monthly, and All-time Leaderboards.

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Customize the Leaderboard

You can:

• Toggle the Leaderboard on or off
• Show ranking-based earned titles and badges
• Customize the Leaderboard name (e.g., “Employee of the Month”)

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Disable the Leaderboard

To remove the Leaderboard from your Community:

1. Click the ellipsis icon next to the cover photo, then select Community Settings.
2. In the left sidebar, select Customization.
3. Under the Gamification section, select visibility settings for both Global leaderboard and Challenge leaderboard:
   • Visible to members
   • Visible to founder, admins, and moderators
   • Disabled
4. Click Save.

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FAQs

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What actions earn points toward the Leaderboard?

Members earn points for actions such as completing a Challenge (100 points), commenting on a post (3 points), reacting to a post (1 point), sending a direct message (1 point), and voting in a poll (1 point). You can customize these values in your Gamification settings.

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Can I rename the points system?

Yes. You can customize the name of points to match your brand — for example, “Karma” or “Stars” instead of “Points.”

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What happens if I disable the Leaderboard?

Disabling the Leaderboard hides it from members, but their accumulated points and badges remain intact. You can re-enable it at any time.

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Can I manually award badges to members?

Yes. Navigate to the member’s profile, scroll to the Titles section, click Grant Badge, select the badge, and click Grant.