Reinstating subscriptions and payment plans
If a subscription or payment plan is canceled—whether due to failed payments or a manual cancellation—it cannot be reinstated. This is a security measure to ensure that billing authorizations remain transparent for both you and your customers.- To resume billing for a subscription: The customer must re-purchase the offer.
- To resume billing for a payment plan: You can duplicate the original offer, adjust the number of payments to reflect the remaining balance, and send the new checkout link to the customer to resume their schedule.
Subscription payment cancelation by payment processor
Kajabi Payments
Customer initiated self-cancelations
When you allow customers to self-cancel their subscription, the subscription will be canceled at the end of their current billing period.Hero initiated cancelations
When you, as the business owner, decide to cancel a customer’s subscription, you have the flexibility to choose when the cancelation takes effect. You can select from three options:- End of the current billing period: If you cancel a subscription with time left in the billing period, your customers will have the Offer and Product access until the end of the billing period.
- On a custom date: Offer and Product access will remain active until the custom date you select.
- Cancel now: If you cancel a subscription immediately, payments will stop, and Offer and Product access will be revoked instantly.
Stripe
There are a few ways to cancel a Stripe subscription. You can manually cancel your customers’ subscriptions through the Kajabi application, through the Stripe dashboard, or allow your customers to cancel themselves through the customer portal. When a subscription is canceled, the Offer may automatically be revoked and your customer will lose access to the Product(s). Learn more about how to cancel payments through Stripe.Canceling a subscription in Kajabi
Customer initiated self-cancelations
When you allow customers to self-cancel their subscription, the subscription will be canceled at the end of their current billing period.Hero initiated cancelations
When you, as the business owner, decide to cancel a customer’s subscription, you have the flexibility to choose when the cancelation takes effect. You can select from three options:- End of the current billing period: If you cancel a subscription with time left in the billing period, your customers will have the Offer and Product access until the end of the billing period.
- On a custom date: Offer and Product access will remain active until the custom date you select.
- Cancel now: If you cancel a subscription immediately, payments will stop, and Offer and Product access will be revoked instantly.
Canceling a subscription in the Stripe Dashboard
When you cancel a subscription from the Stripe Dashboard, you have the flexibility to choose when the cancelation takes effect. You can select from three options:- Immediately: If you cancel a subscription immediately, payments will stop, and Offer and Product access will be revoked instantly.
- End of the current period: If you cancel a subscription with time left in the billing period, your customer will have Offer and Product access until the end of the billing period.
- On a custom date: Offer and Product access will remain active until the custom date you select.
PayPal
Canceling a subscription in Kajabi
Customer initiated self-cancelations
When your customer attempts to cancel a subscription from the billing info page, they will be redirected to log into their PayPal account and cancel their subscription in PayPal:
Hero initiated cancelations
When you, as the business owner, decide to cancel a customer’s subscription, you have the flexibility to choose when the cancelation takes effect. You can select from three options:- End of the current billing period: If you cancel a subscription with time left in the billing period, your customers will have the Offer and Product access until the end of the billing period.
- On a custom date: Offer and Product access will remain active until the custom date you select.
- Cancel now: If you cancel a subscription immediately, payments will stop, and Offer and Product access will be revoked instantly.
