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Like any business, there will be an occasion when your customers may want to cancel their subscription and ask for a refund. This guide walks you through performing these actions directly in Stripe.

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Cancel a subscription in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer’s email address in the search bar.
  • Click on their Stripe profile.
  • Scroll to Subscriptions.
  • Click x on the right side of the Subscription that you wish to cancel.
  • Then, select Cancel subscription.
  • In the prompt, select the date of the cancellation.
  • Click Cancel subscription to apply:

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Refund a payment in Stripe

  • Log into your Stripe account.
  • Open the Customers tab.
  • Search the customer’s email address in the search bar.
  • Click on their Stripe profile.
  • Scroll down to Payments.
  • Click … on the right side of the Payment that you wish to Refund.
  • Then, click Refund payment.
  • Complete the prompt and select Refund: