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Common failure reasons

Failure ReasonDescription
Payment failed due to card requiring authenticationThe card was declined as the transaction requires authentication. The customer should try again and authenticate their card when prompted during the transaction.
Payment failed due to failed authorizationThe payment can’t be authorized. The customer needs to try again, and if it’s still not processing, contact their card issuer.
Payment failed due to the issuer requiring contactThe customer needs to contact their card issuer for more information.
Payment failed due to the card not supporting this type of purchaseThe card does not support this type of purchase. The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.
Payment failed due to the card exceeding the available limitThe customer has exceeded the balance, credit limit, or transaction amount limit available on their card and needs to contact their card issuer for more information.
Payment failed due to unsupported currencyThe card does not support the specified currency. The customer needs to check with the issuer whether the card can be used for the type of currency being processed.
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