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Experiencing issues sending and receiving emails after connecting your custom domain to Kajabi? This article helps you troubleshoot common issues with email sending.

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Troubleshoot email sending

If you’re having trouble sending and receiving emails from your webmail address after connecting your custom domain to Kajabi, you may need to manually add your MX records from your email service provider (e.g. Google Workspace, etc.) to your DNS Settings on Kajabi. Before we dive into troubleshooting, let’s talk about when this issue can occur.
Note: If you didn’t have a webmail provider (i.e. Google Workspace, Office 365) before going through the setup on Kajabi, this issue will not apply to you because Kajabi’s built-in custom email domain feature only lets you send Kajabi marketing emails.
So, what exactly is a webmail provider? Webmail is a system for email that can be accessed through any web browser connected to the internet. Popular webmail services include Gmail, Outlook, and Yahoo Mail. Webmail providers use MX records to determine how to send and receive your emails. If you’re using a webmail service and you’re experiencing issues sending and receiving emails after connecting your custom domain to Kajabi, you may need to manually add your MX records from your webmail service to your DNS Settings on Kajabi: MX Records

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What are MX records?

An MX record specifies which mail server is responsible for receiving emails at a given domain. When the MX records are missing in the Domain Name System (DNS) settings, emails can no longer find the correct destination. If you’re experiencing issues sending and/or receiving emails after connecting your custom domain to Kajabi, you may need to retrieve your MX records from your Email Service Provider (ESP).
Note: Propagation can take up to 48 hours for MX records.

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Add MX records to Kajabi

When adding your webmail MX records to your DNS Settings on Kajabi, you’ll need the following three items:
  • Name
  • Mail Server
  • Priority
For this guide, we’ll use Google Workspace as an example for the settings needed for the MX records:
NameMail ServerPriority
@aspmx.l.google.com1
@alt1.aspmx.l.google.com5
@alt2.aspmx.l.google.com5
@alt3.aspmx.l.google.com10
@alt4.aspmx.l.google.com10
If you’re using a different Email Service Provider, your MX records will differ from the example above. Access your MX records by logging into your ESP account. Then, copy and paste your records into your DNS Settings on Kajabi.

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Add MX records to DNS Settings on Kajabi

  1. Click the DNS Settings link in the upper left corner of your Domain Settings page.
  2. In your DNS Settings, click the + Custom Record button in the upper right corner of the page.
  3. Select MX Record.
  4. Add your values for the Name, Mail Server, and Priority.
Repeat these steps until you’ve finished adding all of your MX records. It can take up to 48 hours for MX records to fully propagate. At this point, you can send yourself a test email to confirm your email account is working properly.