Use Klarna with Kajabi Payments

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Overview

Klarna is a Buy Now, Pay Later payment method that lets your customers choose from various payment plans while you receive the full payment amount upfront. This flexibility can make your offers more affordable and help increase conversions.

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How Klarna works

Klarna is a Buy Now Pay Later payment method that allows your customers to choose from various payment plans, letting them manage their finances more flexibly, while you get the full payment amount upfront. At checkout, customers selecting to pay with Klarna are redirected to Klarna’s secure site, where they’ll either log in or create an account. Klarna then determines the available payment options based on the customer’s location, creditworthiness, and purchase amount. Common Klarna payment options include:

• Pay in full (Pay Now): Your customer pays for the purchase immediately using a card. Required for low-value purchases that don’t meet installment thresholds
• Pay later: Your customer pays for the purchase in a single payment due in 30 days with no interest
• Pay in 3 or 4: Your customer pays for the purchase in three or four interest-free installments. The total transaction amount is typically spread equally across the installments, but Klarna might occasionally charge your customer more in the first installment based on the customer’s purchasing power and other credit factors
• Financing: Your customer pays for the purchase over a longer term (up to 36 months), with potential interest charges. Not all customers are approved for the maximum amount, and approval is subject to creditworthiness

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Payment limits and eligibility

To offer Klarna successfully through Kajabi Payments, the following must be true:

• Your business must be registered in a supported Kajabi Payments country
• The customer must reside in the same country as your business
• Your offer must be a one-time payment in the default currency of your business’s country
• The offer amount must fall within Klarna’s minimum and maximum range for that country

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Klarna payment options by country

The following tables list the supported payment options for each country in its respective region. If a payment option isn’t listed for a country, it isn’t currently supported. Australia: Austria: Belgium:

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Processing fees

Klarna charges a processing fee per successful transaction. You can find fee details for your region using the links below:

• Australia
• Canada
• Europe
• United Kingdom
• United States

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Refunding Klarna purchases

You can issue full or partial refunds for Klarna purchases through Kajabi for up to 180 days after the original payment.

• There are no fees to refund, but the original transaction fees are not returned
• Klarna manages all interest or repayment adjustments directly with the customer

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Managing Klarna purchases in Kajabi

You can view and manage Klarna transactions throughout the Kajabi app, just like other Kajabi Payments purchases. These transactions appear on:

• Payments Overview
• Transactions page
• Purchase Information
• Analytics

You can send receipts and process refunds as you would with any other payment method.

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Enable Klarna on offers

To enable Klarna on an offer with Kajabi Payments:

1. Open the Sales tab from the Dashboard
2. Click Offers
3. Select the Offer you wish to edit or create a new one
4. Select the Pricing tab
5. Navigate to the Payment Providers section
6. Check the box next to Klarna
7. Click Save to apply your changes

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Klarna marketing guidelines

A great way to let your customers know you accept payments with Klarna is by including Klarna branding on your product and cart pages. However, it’s important to follow Klarna’s official marketing compliance guidelines to avoid the risk of Klarna deactivating your ability to offer Klarna as a payment method due to a breach of those guidelines. To stay compliant, you must:

• Only use approved Klarna messaging and logos
• Never imply that using Klarna will improve a customer’s credit score or financial situation
• Avoid using unapproved wording to describe Klarna payment methods

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Klarna FAQs

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Do I need a Klarna merchant account?

No, you don’t need a Klarna merchant account. Klarna serves as an extra payment option for your customers during checkout, and Kajabi Payments manages the process on your behalf.

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What offers will Klarna work for?

Klarna is only available on one-time offers that are configured to Kajabi Payments. It also supports additional purchases tied to the offer, including order bumps, upsells, and downsells. However, Klarna may not be visible for these subsequent purchases if they are not one-time purchases or do not meet other requirements.

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Can customers apply coupons with Klarna?

Yes, customers can apply coupons at checkout before completing the purchase with Klarna.

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Does Klarna perform a credit check for my customers, and will this affect their credit score?

Klarna does not always perform a credit check. When a credit check is performed, they verify your customer’s identity using the details provided and look at information from the credit report to understand your customer’s financial behavior and evaluate their creditworthiness. A soft credit check is performed when a customer selects: Pay in 3 or 4, Pay later, or Monthly financing. For more information, see Does Klarna perform a credit check?.

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Will all my customers be approved to pay using Klarna?

Not necessarily. Klarna’s approval process is based on factors like the customer’s credit profile and order history.

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What can my customers see about my business within their Klarna account?

Customers can see basic information about your business within the Klarna app, including your store name, logo, and the offers they’ve purchased using Klarna.

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What happens if a customer misses a payment?

If a customer misses a payment, this does not affect your relationship with the customer or the funds you’ve already received. Klarna manages payment collections independently. Customers can reference this Klarna article for more information: What happens if I can’t pay on time?