Overview
With Kajabi Payments, you can adjust billing dates for active subscriptions and payment plans. This feature offers increased flexibility to support customers’ individual schedules, align billing with group program launches, or even extend a trial period.Note:
Kajabi Payments is currently available to Heroes whose businesses are registered in the United States, Canada, Australia, the United Arab Emirates, the United Kingdom, and select European countries.
How billing date updates work
This flexibility gives you more control over billing while creating a smoother experience for your customers. If a customer is enrolled in a subscription or payment plan and requests to adjust their payment schedule, you can make this update directly from the Transaction Details page in Kajabi. When the billing date is updated:- The selected date becomes the anchor for all future payments
- The current billing period is extended to that date, meaning customers may receive additional access without being charged
- The billing interval remains unchanged (monthly, weekly, or annual), but you may optionally update the price during the same process
Note:
Extending a billing date gives your customer additional access to your content without charging them. To charge for the extra time, create and send a prorated invoice before updating the billing date. Learn how to create an invoice with Kajabi Payments.
Billing frequencies supported
- Monthly billing: Select a numeric calendar day (e.g., the 9th). All future charges will occur on that date each month.
- Weekly billing: Select a day of the week (e.g., Monday). All future charges will align with that weekday.
- Annual billing: Select a month and day (e.g., April 3rd). Future payments will align to that exact date.
Update a subscription billing date
Changing a subscription billing date can be done through the Payments tab. The offer price can also be changed during this process. To change the subscription billing date:- From your Kajabi Dashboard, click Sales → Payments
- Under the Subscriptions tab, locate and select the subscription you want to update
- Click the More Actions menu (…) and select Update Subscription
- Choose the billing date and confirm
Update a payment plan billing date
To change a multiple payment offer’s billing date:- From your Kajabi Dashboard, click Sales → Payments
- Under the Payment Plans tab, locate and select the plan you want to update
- Click the More Actions menu (…) and select Update Subscription
- Choose the billing date and confirm
Tips, nuances, and common use cases
The billing date update feature supports a variety of scenarios:- Pause or skip a month: Customer requests to skip April 10th? Set the next billing date to May 10th.
- Align billing to a program start: Perfect for cohort-based programs where billing needs to match a group kickoff date. Shift the next charge to match a group start date.
- Extend a trial period: Push the first payment date forward, extending the trial without billing.
- Weekly billing flexibility: Set billing to a preferred weekday (e.g., always charge on Mondays).
- Manage free access vs. paid time: Delay the billing date to extend access for free, or invoice first for the extra time.