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Transactional emails include purchase confirmations, account changes, and other non-marketing messages sent by your site. You can customize the sender name, email address, and reply-to address for these emails through your site settings.

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What are transactional emails?

Transactional emails on Kajabi include any email built for the purpose of sending a non-marketing message (e.g., purchase confirmation emails, account changes). The transactional emails in Kajabi include the automated emails sent by your site and notification emails. Learn about marketing and transactional emails

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Transactional email sender information

After setting up your site, you may be familiar with the Email Settings located under your Marketing Settings. These settings include:
  • From name
  • From email address
  • Reply-to email address
However, the Email Settings configured in your Marketing Settings will only display for your marketing emails, not your transactional emails.

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Transactional email “From name”

If you wish to change your transactional email “From name”, update the Title of your site. Learn more From name: From name in email

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Transactional email “From email address”

With Kajabi, you are automatically set up with a free email address through our email server (e.g., helpcenter@t.kajabimail.net) to send your transactional emails: From email address It’s important to note that this email address cannot receive emails and is meant for the sole purpose of sending your transactional emails. If you wish to change your transactional email address, you can do so by changing your site’s Kajabi subdomain (example: kajabihelpcenter.mykajabi.com) in your Site Details Settings. Changing your Kajabi subdomain will update the front end of your transactional email address. The “t.kajabi” email address cannot be changed or hidden. For example, the kajabihelpcenter.mykajabi.com subdomain will have kajabihelpcenter@t.kajabimail.net as the transactional email address.
Note: Changing your subdomain after it has gained traffic may cause your old subdomain to show up as a non-existent page.

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Transactional email “Reply-to email address”

To change the reply-to email address for your transactional emails, update your Support Email Address located in your Site Details settings. Reply-to email address: Reply-to email address