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You can reset a forgotten password from the login page or change an existing password from within your Kajabi account settings.

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Update a password

If you forgot the password to your Kajabi account:
  1. Go to the Kajabi homepage > Login > Forgot your password?
  2. Enter the email address of your Kajabi account.
  3. Click Reset Password.
  4. Check your email inbox for an email containing a password reset link and click it.
  5. Enter a new password and confirm the new password. Then, click Change my password.
You can also update your password inside your Kajabi account:
  1. In Kajabi, go to Settings > Sign in & security.
  2. Click Change password.
  3. Enter a new password and confirm the new password. Then, click Change my password.
Your password must be at least 10 characters using a combination of uppercase and lowercase letters, numbers, and special characters.
Note: If you’re a customer of a website using Kajabi (e.g., you bought a course, you’re a member of a community), then you will need to reset your password on that website’s login page. If you’re having trouble, contact the owner or support team of that website.

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FAQs

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Why didn’t I receive the password reset email?

If you didn’t receive the password email:
  • The email may be in your spam or junk folder.
  • Try searching your inbox for the subject line “Instructions to reset your Kajabi password”
  • You may have mistyped or entered the wrong email address. Try sending the password reset email again or use a different email.
    • If you have multiple email addresses, it may help to search your inboxes for emails you’ve received from us before (search “Kajabi”) to see what email is used for your account.
If you’re still having trouble resetting your password, contact our support team. To help them locate your account, provide these details:
  • Your full name
  • Your Kajabi website URL
  • A list of email addresses you use frequently
If your password reset link isn’t working, the link may have expired. This happens after 6 hours. You may see an error saying the reset password token is invalid. Try resetting your password again. If you’ve tried resetting your password multiple times, it’s possible you are using a link from an old email. Delete all previous password reset emails from your email inbox, then try resetting your password again.

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Why does it say my password is expired?

When logging in to your Kajabi account, you may see an error message “your password is expired.” Your password can expire for security reasons if you haven’t logged in to your account after a long time. You will receive an email to reset your password.