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Running an online business means taking security seriously. The practices below cover essential steps — from password management to safe browsing — that reduce the risk of unauthorized access and data loss.

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Protecting your business

In today’s world, the internet has become the wild west. That’s why we want to help you protect your business by sharing a few best practices that you can put in place today.

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Protect your data

While on your Kajabi account, be sure to enable anti-virus (Windows Defender, etc.) and configure your firewall on your personal machine. Avoid sharing any personally identifiable information (i.e., social security number, credit card) on Kajabi or in any email message, phone call, text message, or instant message.

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Install anti-malware and update OS software

Software can occasionally include bugs or vulnerabilities (errors in software code that could create holes in a computer or network’s defenses) that allow someone to potentially monitor or control the electronic devices you use for your Kajabi account. To limit these vulnerabilities, it’s important to keep your device(s) up to date.

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Password complexity

At Kajabi, we take account security seriously. That is why we require your password to be at least 10 characters long. Password Complexity means that a password must include at least 10 characters and use a combination of uppercase and lowercase letters, numbers, and special characters (e.g., !?$).
Note: It’s important to remember that our support team will never ask for your password. If you are contacted to provide your password for any reason, we recommend resetting your password.
Clicking on a suspicious link could potentially result in a security breach. Phishing can lead to identity theft. While on your Kajabi account, never include personal and sensitive information in an email message or on your public website.

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Back up important information

Good practice is to regularly backup all your data from your Kajabi account (contacts, etc.). This will be helpful in the event your electronic device is compromised or your system hard-drive crashes (i.e., word documents, financial files, all other data stored on your computer and in the cloud). Important data should be backed up at least once a week.

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Browser warnings and smart online shopping

Ensure that your custom domain on Kajabi forces SSL usage.

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Only connect to your Kajabi account via secure WiFi and log off public computers

Do not use public WiFi while on your Kajabi account (or any account with sensitive information, like your bank account). Your data is vulnerable to being intercepted. Wait until you’ve returned home. If you’re in public, we recommend using a VPN or mobile hotspot that you maintain.