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If an Affiliate isn’t receiving credit for sales, several factors may be responsible. This page helps you identify and resolve common commission tracking issues.

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Common reasons for missing Affiliate credit

  • The purchaser did not buy within the specified Referral Conversion Window after clicking the Share Link.
  • The purchaser used a different browser or device from the browser or device used when the Share Link was clicked.
  • The purchase was made outside of your Kajabi site’s checkout or cart.
  • The customer clicked a different Affiliate’s Share Link (this overrides the initial link) before purchase.
  • The Offer purchased is not set to give an affiliate commission. Learn how to activate Affiliate Commission in your Offers.
  • The Affiliate Cookie (kjba) is blocked by a visitor’s privacy settings or by your site’s cookie script.
  • If you have a custom domain connected and a customer purchases under your .mykajabi.com domain.
If you are certain you set everything up correctly, please contact our support team for further help.

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Discrepancy between conversions and purchases

Notice a discrepancy between the number of conversions and the number of customers that purchased with an Affiliate? If a purchase is in the midst of a trial or a Free Offer was purchased, they are not recorded as purchases. Read the Affiliate Report to gain more insight into your Affiliate’s performance.