Skip to main content
The Affiliate feature lets you leverage partnerships to grow revenue by rewarding others for selling your courses on your behalf. Below are answers to common questions about how Affiliate commission, tracking, and cookies work.

​
FAQs

​
How does a refund impact Affiliate commission?

If a purchase with an Affiliate link results in a refund, the commission credited to the Affiliate will account for the refund by displaying a $0.00 commission credit in both the Affiliate Transactions in the Affiliate Dashboard and the Affiliate Report. Refund commission display
Note: Partial refunds are not reported as a partial amount in an Affiliate commission. A commission for a partial refund will reflect the same commission amount as a full refund.

​
Does my Affiliate’s commission reflect the discounted price or the original price when a coupon code is applied?

If an Affiliate’s link is used to purchase an Offer with a coupon code, your Affiliate will be credited based on the discounted price after the coupon code is applied. Learn more about Coupons in Kajabi.

​
Can I create a specific commission percentage for a single Affiliate user when a specific Offer is purchased?

No, Affiliate commission is determined by: Unsure of how your Affiliates receive commission? Learn more about the Affiliate commission workflow. The duration that an Affiliate Cookie will remain in a customer’s browser depends on the Referral Conversion Window you have specified. If a customer clicks an Affiliate Share link, they must purchase an Offer within your specified time frame (30 days, 60 days, or 90 days) for the Affiliate to receive credit for the referral. If your customer clicks another Affiliate’s link before making their purchase, the Affiliate with the most recent link clicked will be credited for the referral. Each time an affiliate URL is visited, the Affiliate Cookie’s duration will be refreshed. Learn more about the Affiliate Program.