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Overview

If you have successfully connected your custom domain to Kajabi, you will have access to DNS settings for the connected custom domain on Kajabi. Learn to connect a custom domain.

What are DNS records?

What is DNS? DNS stands for the Domain Name System. Which is a fancy way of saying that the DNS is the handbook for the Internet. So, if the DNS is the handbook for the Internet, the DNS records are the listings for the businesses in that handbook. For example, a business listing within a handbook will provide information about the address, office hours, and services provided to help a person access that business. Similarly, DNS records communicate the essential information for a user to access your website. DNS records are crucial to ensuring that your website can be connected and accessible to the outside world. With Kajabi, connecting your custom domain allows you to manage and view your DNS records directly from your Kajabi account.
Note: Removing, editing, or adding custom records requires working with domain settings. If you are unfamiliar with domain settings, we recommend consulting with a web professional before making changes to DNS records. If you require additional assistance, reach out to our support team.

View DNS records

Access DNS settings in Kajabi

  1. Open the Settings tab from the Dashboard:
Dashboard - Kajabi
  1. Click Domain:
Kajabi settings
  1. Click DNS Settings:
Kajabi custom domain

Add custom records

Available custom record types

  • A record - Assigns an address for your domain to a specific IP.
  • CNAME record - Used to connect platforms through subdomains.
  • MX record - Holds your email sending and receiving information.
  • SRV record - Specifies a port for specific services. Commonly used for services like Skype or Discord.
  • TXT record - These records are used to hold your email security information (e.g., DKIM) as well as for third-party plug-ins.

Add custom records to DNS settings

  1. Open the Settings tab from the Dashboard.
Dashboard - Kajabi
  1. Click Domain:
Kajabi settings
  1. Click DNS Settings:
Kajabi custom domain
  1. Click + Custom Record in the top right corner of the DNS Settings page:
DNS Settings Changes to your DNS records can take up to 24-48 hours to go into full effect. If you encounter issues after 24-48 hours, please reach out to our support team for additional assistance.