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Overview

A subdomain is a part of your main website address that sits in front of your domain name, like blog.yoursite.com, and it points visitors to a specific section of your site. It helps you organize your website by separating different types of content while still keeping everything connected to your main site. Creating a subdomain for your Kajabi site (without repointing your top-level website domain to Kajabi) requires the creation of a CNAME record in your domain registrar that points to ssl.kajabi.com.
Note: The creation of a DNS record will differ slightly with each domain registrar. See GoDaddy resources below.

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Create the subdomain

  1. Navigate to Settings from the dashboard
  2. Click Domain
  3. Click Set up custom domain
  4. Select Create subdomain for Kajabi site
  5. Enter your root domain into the Domain name text box
  6. Input your chosen subdomain into the Subdomain name text box
  7. Review the preview shown below the preview domain text box, then click Next
  8. The Subdomain Setup wizard will provide you with the information you need to add your CNAME record:
  • On a separate page, log into your domain registrar account.
  • Navigate to your DNS Records in your Domain Registrar DNS settings.
  • Add your CNAME record per the data provided by the Kajabi Subdomain Setup wizard:
    • Type: CNAME
    • Name/Host: (see Subdomain Setup wizard)
    • Data/Domain/Target/Value: ssl.kajabi.com
    • TTL: (see Subdomain Setup wizard)
  • Click Save.
  • Then, on the Kajabi Subdomain Setup page, click Done, verify subdomain.

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Best practices

  • Use a simple, descriptive subdomain such as learn, courses, or app to make it easy for customers to remember.
  • If verification fails, check your domain registrar for any required DNS records (for example, a CNAME). DNS changes can take up to 48 hours to propagate.
  • Verify the full subdomain URL in the preview before clicking Done verify subdomain to avoid typos.
  • If you need help with DNS settings, contact your domain provider or Kajabi support for guidance.

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FAQs

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How long does subdomain verification take?

Verification usually completes quickly but DNS changes can take up to 48 hours to propagate.

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What should I do if verification fails?

Check your domain’s DNS records and ensure any required CNAME or other entries are correct. Contact your domain provider or Kajabi support if you need help.

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Can I change or remove the subdomain later?

Yes. You can update or remove the subdomain from the Domain settings in your Kajabi dashboard.

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DNS provider resources: GoDaddy

Important: When replacing your nameservers on GoDaddy be sure to select the “Enter my own nameservers (advanced)” option.