Overview
A 500 error while accessing Kajabi or its hosted sites indicates a server-side issue, typically caused by an external vendor outage. These outages affect Kajabi’s infrastructure rather than your individual settings or account. Common causes include disruptions in services provided by third-party vendors (such as Cloudflare) that Kajabi relies on. These incidents often result in widespread service interruptions, preventing access to sites, accounts, or email links.Monitor outage updates
- Check Kajabi’s official Status Page for real-time updates about ongoing incidents or outages to confirm whether the issue affects multiple users or just your account
- Await resolution from the vendor — these outages are typically resolved by the providers once the issue is fixed on their end
Try local troubleshooting steps
If you want to verify and rule out potential local issues, try the following:- Clear your browser cache and attempt accessing Kajabi again
- Open an incognito or private browsing window, which bypasses cached data
- Attempt to load the site using a different browser (e.g., Chrome, Firefox)
- Restart your device and try accessing Kajabi again
- Switch to a different network connection, such as mobile data, especially if a firewall or antivirus might be interfering with access
Note:
A 500 error does not indicate a hack or compromise of your Kajabi account. It is a temporary disruption stemming from infrastructure providers, and your data remains secure.