Overview
A Dedicated Customer Success Manager (CSM) is your primary point of contact inside Kajabi. This trusted partner works alongside you to accelerate growth and help you unlock the full potential of your business. A Kajabi CSM proactively partners with you to guide strategy, uncover opportunities, and remove roadblocks — enabling you to scale with confidence.What a Dedicated CSM provides
Your CSM acts as an extension of your team, providing:- Tailored insights based on Kajabi’s first-party data
- Strategic recommendations to guide business decisions and drive revenue growth
- Hands-on support to remove obstacles and keep you focused on your goals
How the program works
If you are on Kajabi’s Pro Plan, you are eligible to work directly with a Dedicated CSM. Here is what to expect:1:1 Kickoff call
Your CSM will schedule a live kickoff session to understand your business, align on goals, and identify immediate growth opportunities.Ongoing strategic guidance
You will have access to your CSM through:- Email support for quick questions, strategic guidance, or escalations
- Ad hoc check-ins for live interactions around big moments for your business, such as a launch, site review, and more
When you will hear from a CSM
Your journey with a CSM begins after onboarding:Step 1: Onboarding and launch programming
Start with curated live webinars, guided content, and launch programming to help you reach your first dollar quickly.Step 2: Introduction to a CSM
After you have had a chance to explore Kajabi and begin building your business, your CSM will reach out to officially kick off your dedicated partnership. If you would like to get connected sooner, email us at success@kajabi.com.Why a Dedicated CSM is different
A CSM is not just support — they are a proactive strategic consultant inside Kajabi. Their role is to:- Understand the ins and outs of your business
- Provide clarity and confidence in your next steps
- Partner with you to unlock sustainable growth