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View your usage limits, manage your account, and adjust your Creator.io plan from your Account Settings and Subscription Settings.

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Account settings

Not sure what Creator.io is and how it can help you? Learn more here

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Access Creator.io account settings

  • Log into your Creator.io account
  • Navigate to the top-right corner to your user icon
  • Select your user icon to open your Account Settings:
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Plan summary

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Chatbots

Chatbots are calculated by the total number of chatbots you have in your account.

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Contacts

Contacts are calculated by the total number of contacts all of your chatbots have captured all time.

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Transcription minutes

Transcription minutes are calculated based on the total number of minutes of video that are uploaded as training material to your chatbots. Youtube videos do not count towards your transcription minute counts.

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Total resources used

Resources are calculated by the total number of files, web pages, Youtube vidoes, or course lessons you’ve uploaded to all of your chatbots combined.

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Total messages used

Total messages used are calculated by the total number of messages all of your chatbots have answered in a billing month. GPT4turbo uses 10 messages per response, GPT3.5 turbo uses 1 message per response.

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Personal info

Update your Creator.io Profile information including your profile picture, first name, last name, and email address. Cursor_and_Creator_io_–_Figma.png

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Integrations

Integrate your Creator.io Chatbots with third-party applications to help train your chatbots. For example, you can integrate your Creator.io Chatbots with Kajabi to train your chatbots on specific courses.

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Upgrade/Downgrade

Upgrade or downgrade your plan by visiting your Subscription and billing tab and selecting your desired plan or by clicking Upgrade from your Plan Summary: Creator_io_–_Figma.png

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Subscription and billing

How to access your Creator.io subscription and billing section:
  • Log into your Creator.io account
  • Navigate to the top-right corner to your user icon
  • Select your user icon to open your Account Settings
  • Then, open the Subscription and billing tab:
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Plan selection

View the available Creator.io plans to select the plan that best fits your business needs. After reviewing the usage limits and features available with each plan, you can select your desired plan directly from your Creator.io account to upgrade or downgrade your current plan.

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Add-ons

Enhance your Creator.io plan with add-ons:
  • Extra message credits: Purchase additional message credits per month to increase the number of messages allotted for your chatbots
  • Extra resources: Purchase additional space to upload resources to train your chatbots
  • Remove ‘Powered by Creator.io’: Purchase the ability to remove the Creator.io branding from your chatbot
  • Extra transcription minutes: Purchase additional transcription minutes per month for video transcriptions uploaded to train your chatbots

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Billing preferences

Update or change your payment method and view your invoices by opening your Billing preferences and invoices.

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Cancel your Creator.io subscription

To cancel your Creator.io subscription:
  1. Click on your name on the top right > Subscription settings
  2. Click Cancel plan next to your current plan
  3. Click Confirm cancellation
To cancel your Creator.io subscription, go to the Subscription settings page and click Cancel plan next to your current plan.